Account Manager - Dahlgren Duck & Associates

Account Manager

The Account Manager will lead and maintain full account support for client accounts. This position is responsible for providing full-spectrum service that ensures overall client satisfaction, drives process optimization and maximizes profitability. This contributor will be a highly driven, meticulously organized, self-starting and conscientious team player who is well-versed at managing relations and thinking ahead in the interest of growth and efficiency.

General Information

• Title – Account Manager
• Location - Dahlgren Duck Showroom, Dallas, TX
• Reports to – Director of Private Travel & Special Projects

Tasks

• Responsible for managing all aspects of assigned customer accounts.
• Maintain proficiency with company systems, including, but not limited to, Admin, Netsuite, NuOrder, and Office365.
• Oversee client communications, conflict resolution, and compliance on client deliverables and revenue.
• Build rapport with client and effectively develop strong relations and trust.
• Ensure that client issues are dealt with in an expeditious manner and escalate necessary communications to the leadership team.
• Maintain a holistic understanding of key account status in order to identify potential opportunities or issues.
• Identify, qualify and secure new business development opportunities, as available.
• Provide routine client reporting on weekly, monthly, and/or quarterly basis.
• Optimize revenue and profitability on existing accounts by identifying and proposing additional solutions and services that will enhance service delivery and maximize profitability.
• Review all major deliverables (i.e. client presentations, client pricing, catalogs, samples etc.) to ensure accuracy, quality standards, margin requirements and client expectations are met.
• Contribute information to market strategy by monitoring competitive products and reactions from clients.
• Process purchase orders for all fulfillment and product needs as presented by client.
• Assist with accounting functions such as accounts payable, receivables and purchase order funding.
• Maintain consistent and effective communication with remote colleagues and management, providing regular input on all account activity, including client forecast, growth opportunities and client issues.

Skills

• Ability to self-manage and communicate proactively
• Excellent presentation skills
• Ability to effectively communicate and interface with peers as well as executive level management
• Demonstrated ability to execute results against strategy and meet critical deadlines
• Superior skills in MS Office
• Detailed understanding of company software and networks
• Exceptional written and oral communication skills
• Ability to multi-task
• Superior time-management skills
• Extremely detail oriented
• High level of initiative and work well in a team environment
• Maintain composure and productivity under tight deadline demands
• Motivated, goal oriented and persistent
• Punctual
• Ability to lift up to 25 lbs. repetitively or with regularity

Experience

• Minimum 3 years of Account or Customer Management experience
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Experience in or with a warehouse or fulfillment facility, a plus
• Undergraduate degree 

Work Hours - 8:00-9:00AM to 5:00-6:00 PM CST Monday thru Friday (but puts in the extra hours when needed).

*Disclaimer

This job description may be changed to include new responsibilities and tasks or modify existing ones as management deems necessary.

For consideration if interested, please submit your resume to Catherine Luba at cluba@dahlgrenduck.com.