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Position Overview

The Sales Coordinator is an administrative and customer-facing role responsible for supporting showroom sales operations and ensuring exceptional client experience. This position assists customers in the showroom, via email, and over the phone, while maintaining Verellen’s commitment to service excellence and attention to detail.

The ideal candidate is highly organized, detail-oriented, and an effective communicator with a background or interest in design. The Sales Coordinator manages order tracking and follow-up, ensuring accuracy and timely communication with clients and internal teams. Working closely with the Sales & Showroom Director and High Point-based Customer Service team, this role contributes to sales growth, account development, and brand opportunities for Verellen.

Key Responsibilities

• Provide comprehensive sales support and perform all administrative duties as assigned by the Showroom Manager.
• Demonstrate proficiency in Outlook, Excel, and calendar management to support communication and scheduling.
• Greet and engage prospective clients with a professional introduction to the Verellen brand and product offerings.
• Generate quotes and sales orders for clients promptly and accurately.
• Follow up on outstanding quotes to convert leads into confirmed sales.
• Provide clients with timely updates on order status, production schedules, and delivery timelines.
• Manage showroom inventory, including fabric and finish samples, ensuring organization and availability.
• Maintain accurate, up-to-date records of all order and quote activity in internal systems.
• Oversee showroom operations in the absence of the Showroom Manager to ensure uninterrupted customer service.
• Assist in preparing and submitting daily, weekly, and monthly reports to the High Point Headquarters.

Required Skills & Competencies

• Technical Proficiency: Skilled in ERP/ERM systems, Microsoft Office Suite, and business machines.
• Customer & Client Focus: Dedicated to providing exceptional service and maintaining strong client relationships.
• Problem Solving & Analysis: Strong analytical and critical-thinking skills for interpreting data and resolving issues.
• Time Management: Effective at prioritizing and completing tasks in a fast-paced environment.
• Communication Skills: Clear, professional verbal and written communication with clients and team members.
• Teamwork Orientation: Works collaboratively and independently as needed.
• Dependability: Reliable, accountable, and consistent in delivering results.
• Multi-Tasking: Able to manage multiple priorities with accuracy and attention to detail.
• Interpersonal Skills: Serves as an effective liaison between customers and internal departments.
• Record & Data Management: Maintains accurate and organized records and files.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional, fast-paced, and demanding office environment. Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are used regularly.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle or feel, and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position.
Schedule: Monday – Friday, 8:30 a.m. – 5:00 p.m. (hours may vary as needed).

Travel

Possible, but infrequent.

EEO Statement

Verellen provides equal employment opportunities to all individuals regardless of race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

 

Please email resume to jose.c@verellen.biz please no phone inquires.