Discover Your Design District

SALES ASSOCIATE

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Baker Interiors Group, a Samson Holding owned company, is a manufacturer, retailer and wholesaler of luxury furniture and accessories. We are one of the few furniture companies that manufactures high-end, quality furniture in the USA. For over 100 years, Baker Furniture has held a reputation for quality, design and craftsmanship. We pride ourselves on hiring talented individuals that can uphold the legacy of Baker Furniture.

The Sales Associate has the primary responsibility to maximize sales volume by growing existing business, developing new business and providing the best possible customer service while enhancing Baker Interiors Group. mission to offer the highest quality and service standards in the industry.


SPECIFIC RESPONSIBILITIES

Customer Communication
Greet customers in a friendly, professional manner and in a timely fashion (5
minutes or less).

Assist all customers as called in rotation.

Create and maintain quotations for customers who come into the Showroom or who
call for information.

Follow up on all quotations within one week and on a weekly basis.

Inform customers of price increases two weeks prior to the increase occurring.

Inform customers of discontinued product, extended lead times, etc.

Provide customers with product information.

Follow up with a thank you note or phone call to all new customers who come in
to the Showroom.

Assist the designer’s client when the designer is unavailable.

Assist end users when available or when requested by the manager.

Maintain professional courtesy with associates and customers at all times.

Consistently practice proper telephone etiquette.

Return phone calls within 24 hours.

Communicate with Showroom receptionist as to whereabouts if absent from
Showroom.


Order Entry
Enter all orders into the system within 24 hours of receipt of the deposit or
the purchase order (for net 30 accounts). Include all necessary information on
the purchase order (i.e. customer information, delivery information, product
options, pricing, etc.)

Provide an adequate explanation to the customer for all denials of special
requests on product and/or delivery dates.


Customer Service
Review the purchase order once it is generated and confirm its receipt by the
factory. Return checked purchase orders to the Customer Service Associate
within 24 hours.

Check factory acknowledgments and verify that the product has been ordered
correctly. Report to the Customer Service Associate any incorrect
acknowledgment with corrections in writing.

Track receipt by factory of COM (customer’s own material) fabric, finish
samples or any other materials required for completion of order.

Review the Open Order Report and address any problems.

Monitor all open orders from placement to delivery.

Send thank you cards to customers after placing an order.

Call customers periodically with updated information regarding status of the
order.

Once the product is shipped, contact customers to ensure the product and the
service are acceptable.

Alert customers when product arrives at the distribution center that a
remaining balance invoice will be sent. Inform customers that their payment may
be sent prior to receiving the invoice for more timely receipt of product.
Apprise Net 30 customers when product arrives at distribution center and notify
that shipment to the local receiver will occur shortly.

Handle all customer complaints. If unable to resolve, turn issue over to the
Customer Service Associate for resolution.

Monitor progress of customer complaint resolutions and communicate updates to
customers; offer additional assistance to Customer Service when appropriate.


Customer Development and Maintenance
Provide personal accounts with information regarding current and upcoming
Showroom events and sales.

Provide customers with materials and catalogues for their libraries.

Participate in design oriented events to ensure visibility and contact with
current and potential customers.

Maintain updated customer information including contact data, special
interests, etc.

Maintain updated calendar of customer special dates (events, installations,
publications, etc.).

Identify and implement ways to prospect new customers and increase conversion
of turns to personal accounts.


Showroom Responsibilities

Assist in the display maintenance of the showroom to ensure optimum showroom
appearance.

Assist other Sales Associates as necessary or as directed by the Showroom
Manager.

Assist in the maintenance of samples, tear sheets and resource files.

Assist in product training and mentoring of new Sales Associates.

Ensure catalogs and price lists are up to date.

Product Knowledge
Pass the Baker Interiors Group Product Knowledge exam within eight weeks of hire date.

Maintain knowledge of all vendor products, pricing, options, finishes, details,
etc.

Maintain thorough, up-to-date knowledge of all products, pricing and local
competition.

RELATIONSHIPS AND CONTACTS

Supervisory Relationships:

Reports to the Showroom Manager


Organizational relationships:

Daily contact with all members of the Showroom staff

Daily contact with customers and customers’ staff

Daily contact with vendors and vendor s’ staff

Frequent contact with receivers and distribution facilities

Occasional contact with sales and support staff at other Baker Showrooms and Stores,
Executive Office, etc.


EDUCATION & EXPERIENCE REQUIREMENTS

Candidate will possess previous high-end sales/customer experience, preferably
in the furniture/design industry. Basic knowledge of the history of furniture
design (periods, styles, designers, etc.) is preferred. 

Please send resumes to: tpowers@bakerinteriorsgroup.com