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Operations and Sales Support Manager

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Company Overview:


Tufenkian Artisan Carpets is the worldwide leader in the design and manufacturing of handcrafted area rugs, and a recognized innovator in the implementation of social and economic development programs in underdeveloped countries (please visit our website: The Company distributes its product via high-end Dealers throughout the U.S., Canada and Europe including company-owned Showrooms in select markets.  The Company is widely recognized as the trendsetter in its industry. Its products are regularly featured in designer show houses and prestigious home-fashion magazines such as Architectural Digest, Elle Decor and others.




Job Description:


This is a Showroom sales support position responsible for day-to-day operations, taking care of all sales related support items for Showroom Salespersons, product assortment & stock plan, invoicing, etc.  Responsible for oversight of Showroom facilities, installation scheduling, product consignments, and invoicing.   Additionally:       




·        Prepare quotes.


·        Enter sold and consignment orders provided by the sales team.


·        Periodically assess inventory and reconcile differences as necessary.


·        Assist Salespersons with quotes, shipments, installations and all aspects of client service.


·        Interact with other departments in the Company to ensure all aspects of sales support and customer service are fulfilled.


·        Provide general information – product availability, billing, freight, shipping, delivery times, detailed information on product, cleaning instructions, etc.


·        Manage and execute all operational transactions including sales orders, returns, transfers and invoicing.


·        Report on status, progress and metrics to Manager and Salespersons on an as-needed and periodic basis.


·        Participate in development and execution of any and all showroom initiatives.






·        Must have minimum 3 to 5 years experience in Customer Service and/or Logistics in an office setting.


·        Must absolutely work with Excel, preferably at a high level (math functions, vlookups).


·        Fluency in packaged computer systems and the Windows environment (including Excel, Word). 


·        Excellent communication skills with pleasant phone manner.


·        Detail oriented with superior organizational and follow-up skills.


·        Proficiency in analysis and reporting.


·        Ability to work under pressure and meet deadlines.


·        Willingness to become expert in product knowledge, alternative selection of product to satisfy customers.


·        Design sensibility.


 Contact Glenn Ludwig at