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Digital Marketing Manager & Client Solutions Representative

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Job Summary

  • Maintains and innovates office organization and communication policies.
  • Provides timely customer service and resolves issues by offering solutions, explanations and options.
  • Facilitates inventory sales through active promotion of products via immediate customer interface and online product promotion.
  • Maintains customer sales records, monthly sales reports, tax resale records, as well as other day to day operational documents.
  • Knowledgeable about company sales policies, hold policies, storage policies, restocking policies, approval policies, and communicates these clearly to clients.
  • Maintains products Inventory via website and by physical inventory as needed.

General Accountabilities (the company reserves the right to add or change duties at any time)

  • Provides to customers information about products or services, takes orders, provides photos and tear-sheets, writes invoices, coordinates and documents shipping/receiving,
  • Keeps website and 3rd party sales sites current with accurate product photos, descriptions, measurements and prices. Responds to online buyer inquiries in a timely manner.
  • Uses camera and photo applications to document inventory items for website, customer sales, and shipping.
  • Participates in marketing campaigns including newsletters, social media, email blasts, etc.
  • Follows through with customer satisfaction issues and maintains a friendly, helpful demeanor.
  • Identifies, prioritizes and addresses problems and issues related to office organization and communication with co-workers.
  • Ensures that appropriate changes were made to resolve customers' problems; maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Refers unresolved customer issues to management for further investigation.
  • Processes invoices, price quotes, payment balances, delivery releases, adjustments, changes, requests, fees, and other related paperwork and spreadsheets.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Job Qualifications

  • Physical requirements: 1. This is not a seated desk-only position. Must be able to walk/ work in an 18,000 sq. ft. showroom/warehouse, as well as the 6000 sq. ft. outdoor display area. 2. Must have full color vision in order to discriminate between color samples.
  • Education: High school diploma or equivalent
  • Experience: 2+ years of related experience. May include: office management, web design, sales and marketing, information technology, photography, interior design, fine arts, art history, history, French language/history, home contracting.
  • Valid Texas Driver’s license

Skills

  • Excellent verbal and written communication skills
  • Computer literacy including Microsoft Office, Excel, PowerPoint, or their equivalents, Dropbox, Insightly, Mail Chimp, various photo imaging programs.
  • Active listening, service orientation, critical thinking
  • Intellectual and creative curiosity

Job Type: Full-time

Pay: $45,000 Starting - 65 day trial peroid