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Concierge / Operations

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The Work Lodge is accepting applications for a FULL-TIME Concierge / Operations. 

 

The Work Lodge creates beautifully crafted, fully furnished Private Office and Executive Suite solutions for freelancers, entrepreneurs, work-from-home professionals and larger companies needing to house remote or off-site employees. We create a work environment for members to simply plug into, so they can focus on what they do best (running their business) while leaving us to do what we do best - taking care of everything else.
 
The Work Lodge is founded on our five core values that stem from the overriding vision: To Be Amazing!


1. Be Authentic
2. Be Generous
3. Be Humble
4. Be Bonkers
5. Be Passionate

 

About the Role

● Illustrate The Work Lodge’s core values and strive to achieve our mission

● Integral to the member experience and operational excellence

● Support the Corporate Office to enable our members the environment to create their life’s work

● Primary focus will be Operations, while minoring in Hospitality. You will be measured on your ability to maintain operational excellence and building health

● Corporate Office will provide a learning platform to continually equip you with the skills and training to carry out responsibilities

Duties and Responsibilities

● Enforce a level of uncompromising cleanliness, including management of the Concierge(s) to ensure cleaning and pantry responsibilities are executed daily to the highest standard

● Ensure maintenance projects are being resolved in a timely manner

● Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement

● Manage food and beverage offerings to ensure quality and presentation

● Oversee the ordering and receipt of product from vendors

● Complete daily opening and closing checklist

● Organize and assist with move-ins and moveouts; prepare and distribute member welcome packets

● Mail and Package responsibilities

● Identify issues for escalation to the Lead Concierge and document accordingly

● Develop relationships with members and proactively gather information on their needs to identify both Work Lodge and member services that could help them achieve their goals

● Identify and execute opportunities to connect members with each other

● Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests

● Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security

● Manage keycards for members and staff
 
Experience & Requirements

● Bachelor’s Degree or equivalent

● 2+ years experience in operations, ideally in hospitality or retail

● Experience managing individual contributors required

● Financial literacy and business operations experience a plus

● Strong verbal and written communication skills

● Strong organization skills with the ability to multitask projects from start to finish

● Passion and understanding of entrepreneurial communities

 

If you would like to join #teamlodge, shoot an email with your resume to info@theworklodge.com