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Showroom Associate

The Showroom Associate will lead and maintain full operational support for the Dahlgren Duck Dallas Showroom. This position is responsible for providing full-spectrum service that ensures overall client satisfaction, drives sales, and maximizes profitability. This contributor will be a highly driven, meticulously organized, self-starting and conscientious team player who is well-versed at managing relations and thinking ahead in the interest of growth and efficiency.

General Information

• Title – Showroom Associate

• Location – Dahlgren Duck Showroom in Dallas Design District

• Reports to – Director of Private Travel & Special Projects

Tasks

• Responsible for accepting and scheduling client appointments and maintaining office calendar.

• Maintain proficiency in vendor products, processes and be able to educate clients on all product offerings.

• Process client quotes, orders and monitor transactions through delivery.

• Handle client outreach through digital marketing and communication.

• Identify, qualify, and secure new business development opportunities.

• Responsible for overseeing client communications, conflict resolution, and compliance on client deliverables and revenue.

• Build rapport with clients and effectively develop strong relations and trust.

• Maintain a holistic understanding of client accounts to identify potential opportunities.

• Ensure that client concerns are dealt with in an expeditious manner and escalate necessary communications to the leadership team.

• Optimize revenue and profitability on existing accounts by identifying and proposing additional product solutions and services that will enhance service and maximize profitability.

• Provide consistent and effective communication to management, including regular input on all account activity, client forecast, growth opportunities and client issues.

• Review all major deliverables (i.e. client presentations, client pricing, catalogs, samples, etc.) to ensure accuracy, quality standards, margin requirements and client expectations are met.

• Assist with accounting functions to complete client transactions such as accounts payable, receivables and purchase order funding.

• Maintain proficiency with Company Systems including, but not limited to, Netsuite, NuOrder and Office365.

• Responsible for all aspects of showroom displays including, but not limited to showroom cleanliness, polishing, rotating items on display, and other duties as assigned.

• Maintain real-time inventory of all samples at the Dallas Showroom.

• Contribute information to market strategy by monitoring competitive products, sourcing new vendors, and relaying reactions from clients.

• Facilitate replenishment orders for any office supplies as needed.

Skills

• Ability to self-manage and communicate proactively

• Excellent presentation skills

• Exceptional written and oral communication skills

• Self-starter

• Demonstrated ability to execute results against strategy and meet critical deadlines

• Ability to multi-task

• Superior time-management skills

• Extremely detail oriented

• Maintain composure and productivity under tight deadline demands

• Ability to effectively communicate and interface with peers

• High level of initiative and work well in a team environment

• Detailed understanding of company software and networks

• Proficient in MS Office

• Motivated, goal oriented and persistent

• Punctual

• Ability to lift up to 25 lbs. repetitively or with regularity

Experience

• Minimum 3 years of Account or Customer Management experience

• Proven Account Management skills required in order to create, maintain and enhance customer relationships

• Undergraduate degree

Work Conditions

• Work hours – 9am – 3pm CST Monday thru Friday (schedule determined based on weekly appointments and flexible as deemed necessary)

*Disclaimers

This job description may be changed to include new responsibilities and tasks or modify existing ones as management deems necessary.

For consideration if interested, please submit your resume to Catherine Luba at cluba@dahlgrenduck.com.